Digital Case Management

Making it easier to care for relatives with artificial intelligence

Digital Case Manager. ©inIT

Digital case management is intended to help relatives find necessary information more quickly.

For this purpose, there will be an online information event on Wednesday, 02.03.2022 from 18:00 to 19:00. Participation is free of charge. The event is open to all interested citizens. Registration is not required. You can participate in the Zoom meeting via the following access link:

"Our goal is to ensure that innovative technical solutions are designed in a user-oriented way so that reliable nursing care can be provided in the interests of those affected and their relatives," says Frauke Wiegräbe from the Institute Industrial IT (inIT) at the OWL University of Applied Sciences and Arts. The scientist is researching the development of the digital case manager in the work & care project.

The interdisciplinary research team in the work & care project is pursuing the goal of bundling and networking support services to improve the compatibility of work and care for both caregiving employees and companies, and to further develop them on a regional level in line with demand. To this end, work & care raises awareness and activates companies across all sectors for the topic of care and for the support of care-giving employees in the company.

A digital case manager was developed for this purpose as part of the research project. The digital solution for family caregivers combines machine learning and artificial intelligence to support the home care situation. The digital case manager learns independently from previous care cases to evaluate the care situation entered via a questionnaire and to establish the connections between differentiated care situations and further care steps. The aim is to provide family caregivers with an initial orientation for further possible care steps for their care situation.

The tool is initially designed to process data from existing standardized case scenarios on stroke, dementia and caregiving, but can be expanded in the future to include additional care scenarios such as Parkinson's disease, diabetes mellitus, and similar. The digital case manager is self-learning and self-optimizing.

The basis for the development of the digital case manager was provided by the partners in the work & care research network. Researchers at Bielefeld University of Applied Sciences identified the individual needs and stress factors of employees who provide care and uncovered opportunities for empowerment. The results are used to develop recommendations for strategies and solutions to relieve the workload and provide support for care-giving employees, both in the workplace and at home. Innovative support options such as the digital case manager and other digital empowerment options will be tested in the practical phase of the research project.

The project work & care is implemented within the framework of the European Regional Development Fund (ERDF) and in cooperation with several partners under the leadership of the Center for Innovation in the Health Care Industry OWL (ZIG) in the region of East Westphalia-Lippe: Bielefeld University of Applied Sciences - Institute for Education and Care Research in the Health Sector (InBVG), OWL University of Applied Sciences and Arts, InsInstitute Industrial IT (inIT), Westphalian University of Applied Sciences, Institute for Work and Technology (IAT), Kreis Lippe – Zukunftsbüro, Plan G.

Contact us:

Frauke Wiegräbe | Project Manager
Institut für industrielle Informationstechnik (inIT), Technische Hochschule OWL
Campusallee 6 | 32657 Lemgo | Tel. 05261-702-5862 |

Jan Hendrik Schnecke | Project Manager
ZIG – Zentrum für Innovation in der Gesundheitswirtschaft OWL
Paulusstraße 1 | 33602 Bielefeld | Tel. 0521-329860-18 |